We're a fully digital service — the fastest way to reach us is by email, and we reply to every message.
For account help, billing questions, safety concerns, or anything else, email support@matrimonytrust.com. We aim to respond within 1–2 business days.
To raise a formal complaint about a member, a profile, content on the platform or your personal data, see Grievance Redressal — it lists our Grievance Officer and the timelines we work to.
For a complaint about a purchase — a payment, a plan or a refund — the same page lists our Nodal Officer, who acknowledges within 48 hours and resolves within 30 days.
For partnerships or general enquiries, email hello@matrimonytrust.com.
