If something on MatrimonyTrust has gone wrong — a profile, a message, a photo, your data, or a payment — this page tells you exactly who to write to and how quickly we will come back to you.
Published under Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
If your complaint is about a purchase — a payment, a plan, a refund, or what you were told you were buying — it is handled under consumer law by our Nodal Officer.
Published under Rule 4(5) of the Consumer Protection (E-Commerce) Rules, 2020. If you are not satisfied with our response, you may take the matter to the National Consumer Disputes Redressal Commission or to the consumer forum for your district.
So we can act on the first reply, please tell us: the profile ID or page the complaint is about, what happened and when, the email or phone number registered to your account, and anything you can attach such as a screenshot. Complaints sent to us are handled by the Grievance Officer and are not shared with the member you are complaining about, except where we need to act on the content itself.
If you believe someone is in immediate danger, contact the police first. Then write to us so we can suspend the account and preserve the records. You can also block and report any member from their profile without waiting for us — that takes effect immediately.
To see, correct, export or delete the personal information we hold about you, write to the same address above. Our Privacy Policy explains what we store and for how long.
