Last updated: July 2026
MatrimonyTrust is a fully digital service. When you purchase a pack (Gold, Diamond, or Elite) or a reveal top-up, access to the paid features — starting a chat, revealing contact details, the full Porutham/Kundali breakdown, and the match-report PDF — is granted to your account instantly and electronically. There is no physical product, shipment, or waiting period.
Once a payment is successful, your plan is activated, and the tax invoice is generated, the purchase is final and non-refundable. Because paid access is delivered digitally and immediately on a successful payment, a completed transaction cannot be cancelled or refunded. This applies to every pack and top-up, and to any reveal or paid feature already used.
Unused contact reveals are not refunded in money. Instead they carry forward onto the next plan you buy.
While your plan is still running, buying the same plan again or a higher one carries all of your unused reveals across, with no limit.
Once a plan has ended, your unused reveals are held for the same length of time the plan itself ran — 3 months for Gold, 6 months for Diamond, 12 months for Elite. If you buy any plan within that time, you receive whichever is smaller: the reveals being held, or the number of reveals the new plan includes. For example, an Elite plan that ends with 200 unused reveals followed by a Gold purchase carries 30 of them, giving 60 in total.
If you do not buy a plan before that time is up, the held reveals expire. They are not refunded and cannot be restored. We will email you when your plan ends and again before the held reveals expire, so the date is never a surprise.
If money was debited but your plan was not activated (a failed or interrupted payment), or you were charged more than once for the same order, no service was delivered for that charge and it will be reversed. If you believe a charge was made without your authorisation, contact us immediately. Where the law requires a refund, we will comply with it.
Packs are one-time purchases with no auto-renewal and no recurring subscription, so there is nothing to cancel to stop future billing. You can stop using the service or delete your account at any time from My Profile → Settings; deleting your account does not entitle you to a refund of a completed purchase.
For any billing question, or to report a failed/duplicate charge that qualifies under section 5, email support@matrimonytrust.com from your registered email with your invoice number. We review every request and, where an eligible reversal applies, process it to theoriginal payment method within 14 days of approval (your bank may take a few additional days to reflect it).
